Cancellation Policy

Cancellation & Reschedule Policy

Our clients’ and therapists’ times are very valuable, and therefore, any cancellations or rescheduling of appointments need to occur by the end of the prior business day. Any same day cancellations or rescheduling of appointments will be subject to 50% of the total service costs. Any “No Show” appointments (missed appointments without at least 2 hours’ notice) will be subject to 100% of the total service costs.

Scheduling policy:

Appointment reservations require a valid debit, credit, or gift card on file at the time of booking. Gift card values must be equivalent to the full cost of booked services, in order to be used to book an appointment.
Appointments booked online are subject to a 50% deposit at the time of booking.
There are medical and skin conditions that are contraindications for certain services provided at Plumyumi Day Spa. If you are unsure if you have a contraindication for the service you are wanting to schedule, please feel free to ask our guest services representatives and they will be happy to partner with our therapists and estheticians to provide more information for you. All information provided during booking and services is kept strictly confidential.



Appointment etiquette:

Please plan to check-in 15 minutes prior to your appointment time. This will give you time to decompress before your service, as well as completing or updating any client information forms necessary prior to your appointment time. Late arrivals may be subject to shortened service times.
Good hygiene is appreciated by your therapists and we ask that you refrain from arriving to your appointment directly from the gym, or other strenuous activity. Shaving is NOT recommended the same day of your appointment. Shaving the morning of your appointment is okay, but if you have a morning appointment scheduled, then the night before is preferred. A 24-hour period between shaving and services greatly reduces your risk of irritation or infection from open wounds on the skin.



What to expect during your service:

Every good spa service begins with a consultation between you and your therapist. Your therapist will review your client information and ask you questions, so they may determine your goals during your time with us, and help customize your experience with us.
Verbal communication with your therapist is very important during your consultation period before your appointment, and throughout the service. Any discomfort should be verbalized to your therapist immediately. Therapists are extensively trained to listen and adjust to the feedback given by their clients, and this feedback ensures that you receive the best service possible.



Gratuity policy:

As with any service industry, tipping your therapist is very appreciated. Usual gratuity amounts range between 15%-25% of the total service cost. The decision to tip and the amount is entirely up to you and the guest services representatives are always happy to help you during the checkout process with calculations.